ISS OnCall

The time and materials solution

In addition to its complete service and support offerings, ISS Solutions provides services on an as needed basis. Clients are charged for time and materials. The ISS OnCall program provides a pay-per-use alternative for non-contract clients. Clients can select from telephone support, maintenance services, parts, and/or on-site assistance for warranty and non-warranty repairs.

OnCall gives clients extra budget leeway, while still providing a safety net in the event of the unexpected.

• OnCall Services. Services include: hardware onsite support, hardware telephone support, software telephone support, and relocation services (i.e., moves, additions, or changes).
• Response Time. On Call services are scheduled on a reasonable effort basis. Typically, ISS can respond the next business day following receipt of a valid purchase order or credit card. Same day response is available at an additional fee.
• Charges. Charges may include material, labor, travel expenses, meals, and lodging. A 30-day warranty applies to parts from the date of installation. Labor required to repair or replace warranted parts is at the published hourly rate.