Employee Spotlight: Introducing...Manny Ocampo

Manny Ocampo is one of the great ISS Solutions IT technicians keeping client sales representatives properly equipped and productive.

Manny has been an integral member of the ISS Solutions IT services team for over ten years. He joined CHMC in 1994 as an in-house Depot Technician and has since assumed the role of a dedicated Computer Technician for one of our large manufacturing customers.

As a dedicated on-site technician, Manny supports a national field sales force. Manny’s responsibilities include diagnosing problems, re-imaging hard drives, and replacing parts (e.g., system boards, modems/NIC combo cards) so that computers can be sent back in the field as soon as possible.

According to Ron Brooks, Regional IT Services Manager for ISS Solutions, “Manny is a hard worker, a great team player, and has a positive attitude on the job. His extensive knowledge of IBM hardware and his years of customer service expertise help keep the customer sales force satisfied and productive.” Manny is consistently chosen by our clients as a top technical resource to support the sales force during remote sales and product launch meetings.

Manny earned a B.S in Electrical Engineering Technology from Temple University. He was an Avionics Specialist for the B1 and B2 Bombers in the U.S.A.F. and is a veteran of the Gulf War (Desert Storm). He has his A+ Certification as well as certifications in Compaq/HP, Dell, Toshiba for desktop, laptops, and printers.
According to Manny, one of the most satisfying parts of his job is providing support for sales people in training. To provide such support, he has traveled to client field locations in Texas and Puerto Rico. In Manny’s spare time, he enjoys camping, fishing, hunting, and visiting friends and family.